Job Description

Customer retention is key to success for our client within the e-commerce sector and they are looking for a coordinator to join the e-commerce team playing a crucial role in customer relationships and satisfaction.

This role is ideal for a graduate with experience of email campaigns and comfortable in developing and monitoring customer accounts.

You will identify areas of risk and put in place the strategies for customer loyalty alongside the e-commerce managers and buying teams.

Key Responsibilties:

• Work with different teams to help develop solutions for customer loyalty
• Implement strategies and initiatives for campaigns, loyalty programs and email campaigns
• Use the data to identify risks and draw insights
• Work to continuously improve the company's retention practices

Key Skills:

• You will have a keen eye for data driven insights and be analytical in your approach
• Experience using CRM systems a benefit
• Experience of implementing campaigns
• Comfortable in a fast based consumer environment
• Experience or degree education in business marketing, customer service, e-commerce or similar

This role is based on-site in Derby five (5) days a week and has a salary of up to £27,000.

This is a great opportunity for development and growth as you'll be working closely with senior management on a daily basis.

If interested, then please apply today!

For more information about this role please apply, or email Rob Lang on rlang@pgrec.co.uk who will be able to provide more details on the opportunity.

Many thanks, Premier Group