Rev 1 23.10.2025
Job Description
Job Title Service & Installation Engineer
Department Service
Reporting to Service Manager
No of Direct Reports 0
Job Purpose
To ensure safe and effective running of all Britannia (SBW) wash machines and associated equipment,
conducting installation, service and repair activities in accordance with service department and
customer requirements.
Key responsibilities
• Always adhere to health & safety standards, risk assessments, method statements and other
associated policies, whether SBW or customer site requirements.
• Represent SBW in a professional, courteous manner at all times, ensuring company branded
workwear is worn when on site or at Alcester works.
• Conduct route cause analysis investigations and rectification on faulty, worn or damaged
equipment.
• Perform planned preventative and corrective maintenance on Britannia wash machines and
associated equipment and customer equipment, in accordance with work instructions /
standards and as scheduled by the service department.
• To carry out the installation of new and refurbished equipment as required.
• Carry out emergency breakdown repairs, both SBW and other manufacturers equipment as
requested by the service department.
• Provide technical support to colleagues on machine selection, performance and capability, via
telephone, email and on-site customer meetings.
• Comply with training, equipment and development requests in a timely manner, ensuring your
knowledge, PPE and works equipment is regularly maintained and within legal parameters.
• Work with colleagues and service department on new product development and to identify
areas for improvement, efficiency and cost reduction.
• Ensure all company procedures and documentation is followed and completed on time,
including but not limited to job completion on PDAs, vehicle and equipment checks.
• Ensure equipment allocation and stock control is in accordance with company requirements.
• Ensure effective capacity and job planning in conjunction with the service department,
exploring areas for improvement and efficiency to enhance service, installation and reduce
costs.
• Develop and implement creative ideas to reduce technical failures, providing regular feedback
to the service department.
• To always communicate positively and effectively and maintain excellent customer service
standards.
• Be willing to spend nights away from home, particularly on equipment installation and to
provide occasional weekend cover and be on standby as required.
• Be willing to support occasional in-house activities at Alcester site, as and when required.
Rev 1 23.10.2025
Qualifications, skills and experience
• Be competent in machine fitting work, including plumbing and electrical work. Full training
will be provided to ensure you are fully conversant with our machines and equipment.
• Understand and follow Health & Safety standards.
• Understanding of basic mechanical and electrical engineering, hydraulics and pneumatics and
able to follow works instructions, drawings and electrical diagrams.
• Experience of working with electric motors, drive shafts, pumps, gear boxes, PLCs and PCBs.
• Comfortable using ladders, harnesses and working at height (up to 6m).
• Possess or willing to obtain IPAF/MEWP licence.
• IT savvy – able to use PDAs, email, MS office.
• Comfortable working on site, internal and external and with exposure to the elements.
• Full driving licence, with max 3 penalty points.
• Experience of dealing with the general public, with good customer service and communication
skills and comfortable training others.
• Be adaptable and willing to learn.
• Strong problem-solving and decision-making skills.
• Be flexible to meet company and customer needs as required.