For more information about this role please apply, or email Rob Lang on rlang@pgrec.co.uk who will be able to provide more details on the opportunity.

Many thanks, Premier Group

Senior Service Desk Analyst

Edinburgh (Hybrid working - 3 days in the office)

£35,000 - £40,000 (dependent on experience)

 

Our client is looking for a Senior Service Desk Analyst, who will play a vital role in the support function for their Central Edinburgh based office. The successful Support Analyst will be comfortable with 2nd Line responsibilities and assisting with both on-site and remote support to circa 60-100 people.

 

You will play a key role in evolving our service desk function, supporting users, solve complex problems, and drive productivity. You will be comfortable being the face of support and working independent but also have the ability to suggest new ways of working and implement new ideas.

 

Key Responsibilities:

• Provide front-line support for unresolved issues
• Work closely with users, offering a personal touch for effective problem resolution
• Collaborate with various teams to resolve issues and implement solutions
• Identify opportunities for automation to reduce manual tasks
• Help integrate AI tools in troubleshooting, ensuring both human and automated efforts complement each other
• Document and track incidents, contributing to knowledge base development
• Stay updated on new technologies to maintain effective service delivery

 

Skills & Experience:

• Experience within a Service Desk/Technical Support role
• A problem solving mindset, curious and someone who looks to new ideas and improvements of ways of working
• Expertise in Microsoft technologies (Windows 10/11, Office 365)
• Experience with Azure AD
• Experience with Microsoft Intune
• Proficient in service desk systems and workflows
• Customer centric, support focused

 

In return my client can offer the Senior Service Desk Analyst hybrid working of 3 days on site and a salary of up to £40,000. There is fantastic opportunities for continued growth as this particular office support function grows.

 

If you are interested, then please apply today!

Unfortunately, there is no sponsorship with this role.

For more information about this role please apply, or email Rob Lang on rlang@pgrec.co.uk who will be able to provide more details on the opportunity.

Many thanks, Premier Group

For more information about this role please apply, or email Rob Lang on rlang@pgrec.co.uk who will be able to provide more details on the opportunity.

Many thanks, Premier Group

For more information about this role please apply, or email Rob Lang on rlang@pgrec.co.uk who will be able to provide more details on the opportunity.

Many thanks, Premier Group

For more information about this role please apply, or email Rob Lang on rlang@pgrec.co.uk who will be able to provide more details on the opportunity.

Many thanks, Premier Group

Lead Business Analyst

Weybridge, 2 day per week hybrid working

Up to £65,000

 

We are looking for a Lead Business Analyst to join a client of ours based out of Weybridge on a permanent basis.

 

 

My client, a leading SaaS provider within the logistics space is looking for the Lead BA to come on board and be responsible for understanding the business goals and assist with the delivery of projects to support achieving these goals.

 

 

You will set and meet the expectations of their client base and lead the business analysis on large projects. You will feel comfortable with leading the business analysis and leading teams of BA’s.

 

 

Other key responsibilities:

• Provide Project Support
• High level analysis of backlog and change requests
• Review work produced by BA’s
• Lead scoping activities and discovery phases
• Communicate complex topics and build trusted relationships
• Drive the adoption of best practices

 

 

Key skills to be successful in this role:

• Experience within a leadership role
• Strong business analysis experience on larger projects and programmes
• Experience working with APIs and API integration
• Experience with JIRA
• Experience working in an Agile environment and following the SCRUM framework
• Facilitation and requirement analysis skills
• Strong communication skills and stakeholder management
• Experience with acceptance criteria, logistics industry, Swagger are all highly desired.

 

 

In return my client can offer flexible hybrid working of 2 days per week on-site and a salary of up to £65,000.

 

They foster a people first culture and regular are award winning in not just their product but their people.

 

 

If interested please apply today!

For more information about this role please apply, or email Rob Lang on rlang@pgrec.co.uk who will be able to provide more details on the opportunity.

Many thanks, Premier Group

3rd Line Support Engineer

Infrastructure, Azure, SQL, App Deployment, External Support

Location: Kingston-Upon-Thames

Salary: £50,000-£53,000

Hybrid: 2-3 days per week on site

 

We are looking for a proven 3rd Line Support Engineer to join our client providing external software support to their customers.

 

You will act as the escalation point for reported issues or queries and log and track the resolutions to the customers. Working alongside the support team, you will use your technical knowledge and experience to drive the ongoing assistance, undertaking analysis and diagnosis.

 

Key Responsiblities:

• Experience deploying and managing Azure App Services to host API, Microservices and Web Applications
• Provide remote support and installation of the systems to the customers
• Troubleshoot and resolve complex issues
• Log and track all software cases - managing the communication process and update the status to resolution
• Escalate cases where necessary by arranging technical support or escalating to engineering and development teams
• Update documentation with customer requirements for rollouts
• Undertake small to medium sized IT projects

 

Key Skills:

• Work with SQL to configure connection, optimise queries and integration with app services
• Integration and management of Azure Blob Storage for scalable data storage
• Experience working with Azure App Service
• Show familiarity with networking options (VNET integration, private endpoints)
• Experience in integrating storage accounts (blob, queue, table)
• Knowledge of deployment processes and CI/CD pipelines
• Experience with Networking and Security
• Experience with Active Directory, Azure Entra, MS Exchange and MS Office
• Understanding of infrastructure Management

 

We are looking for someone who has experience within a 3rd Line role working to support external clients and is comfortable working with SQL and Azure. With a salary range of £50,000-£53,000 depending on experience, hybrid working + other benefits.

 

You will be required to undertake a police vetting process as part of this role.

 

If you are interested then please apply today!

For more information about this role please apply, or email Rob Lang on rlang@pgrec.co.uk who will be able to provide more details on the opportunity.

Many thanks, Premier Group

AALBERTS HFC (Hydronic Flow Control)– SENIOR MECHANICAL DESIGN ENGINEER

 

ROLE- Senior Mechanical Design Engineer

 

LOCATION- Liverpool

 

TERM- Permanent

 

SALARY- £35,000-£55,000 per annum, dependent on experience

 

My client provides Engineering heating solutions. They are looking for a Senior Mechanical Design Engineer to join their team in Liverpool on a permanent basis.

 

The Senior Mechanical Design Engineer will ideally have the following attributes:

• Degree / HNC / HND / BTEC / NVQ qualified in Mechanical Engineering or similar
• At least 3 - 5 years’ experience in a similar Mechanical Design Engineering position
• Previous experience in a similar role with a knowledge of pipes, hoses, valves, pumps and similar equipment would be beneficial
• Good understanding of FEA, ANSYS, stress analysis, particle fluid simulation etc.

• Be proficient using 3D CAD software such as SolidWorks, Creo, Inventor etc.
• Good theoretical mechanical engineering knowledge of core principles and tight tolerances

• Excellent communication skills both verbal and written
• Proficient using MS Office
• Excellent organisational skills and time management skills

• Have the ability to work well alone as well as part of a small multi-disciplinary team

 

The Senior Mechanical Design Engineer role will involve:

• Using SolidWorks CAD for concept design and producing technical drawings
• Planning and overseeing the first build of new products and being involved in validation tests
• Liaising with manufacturing providers
• Being involved in final assembly of products
• Creating the required documentation for design as well as project reports / plans
• Updating 3D models and drawings
• Inputting parts into the MRP system creating BOMs
• Checking drawings for sign off
• Working in a small multi-disciplinary team on varied projects

 

If you are interested in this position, please apply with an up to date CV as soon as possible or email Toby Illingworth on tillingworth@pg-rec.com .

Many thanks, Premier Group