Job title: 1st / 2nd line engineer
Job type: Contract
Emp type: Full-time
Industry: Technology
Functional Expertise: Contract IT and Telecoms - Support and Infrastructure
Pay interval: Hourly
Pay rate: negotiable
Location: Abbey Street
Job published: 08/04/2025
Job ID: 234769
Contact name: Earl Amaglo
Contact email: eamaglo@pg-rec.com

Job Description

Job Title: 1st / 2nd Line IT Support Engineer – Contract
Location: On-Site – London
Contract Type: Contract
Rate: £250 per day (outside IR35)
Contact: eamglo@pg-rec.com

Overview:
We're looking for a confident and capable 1st/2nd Line Support Engineer to join a busy IT team on a contract basis. This role is fully on-site in London, supporting end users across a range of technologies. Ideal for someone hands-on, technically sharp, and customer-focused.

Key Responsibilities:

  • Provide on-site 1st and 2nd line technical support

  • Troubleshoot hardware, software, and network issues

  • Support Windows OS, Android/iOS devices

  • Assist with LAN/WAN/WiFi connectivity issues

  • Set up and configure laptops and mobile devices

  • Administer Office 365, SharePoint, and Active Directory

  • Support users on Google Cloud platforms

  • Use Autopilot and Intune for device setup and management

  • Log and manage tickets accurately, escalating where necessary

Key Skills & Experience:

  • Solid background in 1st/2nd Line Helpdesk support

  • Windows 10/11, Office 365, and SharePoint

  • Mobile device support – Android & iOS

  • Networking fundamentals – LAN, WAN, WiFi

  • Experience with Google Cloud tools

  • Familiarity with Autopilot and Intune for device provisioning

  • Strong communication and problem-solving skills

  • Confident working independently in a fast-paced office environment

Desirable:

  • IT certifications (CompTIA, Microsoft, ITIL)

  • Experience with ticketing systems (e.g. ServiceNow, Freshdesk)

Interested?
Send your CV to eamglo@pg-rec.com and we’ll be in touch.


For more information about this role please apply, or email Earl Amaglo on eamaglo@pg-rec.com who will be able to provide more details on the opportunity.

Many thanks, Premier Group