Job title: Senior Service Desk Analyst
Job type: Permanent / Fixed Term (Perm)
Emp type: Full-time
Industry: Technology
Functional Expertise: Human Resource
Salary type: Annual
Salary: GBP £40,000.00
Job published: 04/04/2025
Job ID: 234360
Contact name: Rob Lang
Contact email: rlang@pgrec.co.uk

Job Description

Senior Service Desk Analyst

Edinburgh (Hybrid working - 3 days in the office)

£35,000 - £40,000 (dependent on experience)

 

Our client is looking for a Senior Service Desk Analyst, who will play a vital role in the support function for their Central Edinburgh based office. The successful Support Analyst will be comfortable with 2nd Line responsibilities and assisting with both on-site and remote support to circa 60-100 people.

 

You will play a key role in evolving our service desk function, supporting users, solve complex problems, and drive productivity. You will be comfortable being the face of support and working independent but also have the ability to suggest new ways of working and implement new ideas.

 

Key Responsibilities:

  • Provide front-line support for unresolved issues
  • Work closely with users, offering a personal touch for effective problem resolution
  • Collaborate with various teams to resolve issues and implement solutions
  • Identify opportunities for automation to reduce manual tasks
  • Help integrate AI tools in troubleshooting, ensuring both human and automated efforts complement each other
  • Document and track incidents, contributing to knowledge base development
  • Stay updated on new technologies to maintain effective service delivery

 

Skills & Experience:

  • Experience within a Service Desk/Technical Support role
  • A problem solving mindset, curious and someone who looks to new ideas and improvements of ways of working
  • Expertise in Microsoft technologies (Windows 10/11, Office 365)
  • Experience with Azure AD
  • Experience with Microsoft Intune
  • Proficient in service desk systems and workflows
  • Customer centric, support focused

 

In return my client can offer the Senior Service Desk Analyst hybrid working of 3 days on site and a salary of up to £40,000. There is fantastic opportunities for continued growth as this particular office support function grows.

 

If you are interested, then please apply today!

Unfortunately, there is no sponsorship with this role.


For more information about this role please apply, or email Rob Lang on rlang@pgrec.co.uk who will be able to provide more details on the opportunity.

Many thanks, Premier Group